Well, I got tired of dealing with the crap from HCMTI and I went above their heads. After Troy's voice mail in late October and still no action a third of the way into November I decided to be a squeaky wheel. I had recently inquired to my insurance company why they hadn't paid my the claims for my pre-authorization evaluation appointments. They said they hadn't received any information from HCMTI that I was working on approval so that the claims could be approved, so as soon as they got the information they would re-run them. Another ball dropped by HCMTI. So after more placating from Troy about "we'll get you an answer soon" and "it's on my medical director's desk" I had enough.
So I called our HR department at my employer who then referred me to the assistant director of benefits at the Bureau of Personnel, Mary. She promised me she'd look into things. I provided her with a written account of my dealings with HCMTI over the last six months. She promised to follow up on it.
Well today, after months of hassle, I received a call from the head honcho, the CEO of HCMTI, Jack. He apologized and told me that there was no excuse for the things that had occurred. He promised to call me tomorrow after he had a discussion with the medical director, Dr. Luther. Maybe now I will finally be able to move forward, whatever the decision.
I can't believe that it had to come to that. But I hope that I have been decent and I don't think that I was asking for too much. I hope that doesn't affect my relationship with them in the future as I have to work with them for quite some time through this process.